1 rich Libsyn https://www.libsyn.com 90 600 Guests: Stephanie Thum, Consultant Julia Ahlfeldt, Consultant Mada Seghete, Branch Janelle Estes, User Testing We all know Xs and Os from football schematics, but there’s a story to be told in the modern world of Customer Experience (CX), which has become the new battleground for consumer commerce. Perhaps set back somewhat by #COVID19 and its long tails, CX will remain a critical success factor going forward. Learn more by checking out this episode of DM Radio! DMRadio Podcast http://dmradio.libsyn.com/website <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/14777588/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/14777588