1 rich Libsyn https://www.libsyn.com 90 600 VP, Marketing &amp;amp; Strategy, Asia &amp;amp; Oceania for Japan Airlines Akira Mitsumasu joins us from Customer Experience Management Asia in Singapore where he shares that as a kid he knew that he wanted to exhibit the traits he respected in his father- integrity, honesty and sincerity among others. 28 years on at Japan Airlines,&amp;nbsp;at the moment while the organization has increased marketing or what Akira calls promising, he’s equally focused on delivering which is why he’s dedicated to Customer Experience. On&amp;nbsp;‘what works’ the company&amp;nbsp;places a heavy emphasis on attention to small details. The focus is not just on first and business class but on economy also&amp;nbsp;having a comfortable and enjoyable journey. And overall, in Akira’s words, their secret is delivering truly authentic&amp;nbsp;Japanese style service or&amp;nbsp;omotenashi. CX Network http://cxnetwork.b2biq.libsynpro.com/website <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/5937828/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/5937828