1 rich Libsyn https://www.libsyn.com 90 600 Lufthansa Director of Customer Services Product Development Martin Sassenfeld join us and shares that&amp;nbsp;&quot;There was a big battle between sales and service and who can do the first-use cases, IT, business, etc.” He continues that customer service won the internal battle.&amp;nbsp; &quot;We won the chance to build our first-use case where we wanted from customer experience side really sort of a customer pain point.&amp;nbsp;Not to make a use-case where you increase sale, but where you really look into your customer services and where the customer pain points are&amp;nbsp;and to solve these problems with artificial intelligence.” While Martin, his&amp;nbsp;team and the organization already consider the chatbot solution they’ve implemented, artificial intelligence- it’s the self-learning capabilities and analytics to come which &quot;can&amp;nbsp;identify clusters of intents and customer pain points so they can&amp;nbsp;develop some dashboards and make the tool usable for different roles in the organization.&quot; CCW Digital: A Customer Service Online Platform http://ccwdigital.b2biq.libsynpro.com/website <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/6743063/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/6743063