1 rich Libsyn https://www.libsyn.com 90 600 Crafting a sweet bank customer experience The cookies may be pre-packaged in plastic, but&amp;nbsp;human touch&amp;nbsp;remains essential to community banking. On the latest episode of the ABA Banking Journal Podcast — sponsored by&amp;nbsp;IntraFi Network&amp;nbsp;— 1st Security Bank EVP Kelli Nielsen discusses how the retail banking customer experience is changing in the post-COVID era and why in-branch activity remains important. Nielsen also talks about her bank’s approach to talent management in a tight labor market and — as an&amp;nbsp;ABA Stonier Graduate School of Banking&amp;nbsp;alumna and advisory board member — discusses the&amp;nbsp;Women of Stonier&amp;nbsp;initiative. ABA Banking Journal Podcast https://bankingjournal.aba.com/tag/podcast/ <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/23417699/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/129825272