{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Putting the Humanity Back Into Patient Experience","description":"Healthcare in the United States is a complex, and often a divisive subject. With some healthcare companies focused on the bottom line, family practitioners can get overwhelmed and have little time to develop relationships with their patients. So when a company comes along and says that there IS a way for doctors to spend better time and provide better care \u2013 in other words, putting the humanity back into the experience \u2013 then it\u2019s definitely worth exploring! Host Steve Walker welcomes Jamey Lutz, managing director of brand and service excellent at ChenMed, for a discussion on how their company puts the humanity back into patient experience. Learn more about ChenMed at https:\/\/www.chenmed.com\/ Learn more about Jamey at https:\/\/www.jameylutz.com\/ Listen to more podcasts at https:\/\/cxleaderpodcast.com\/ or check out our blog at https:\/\/walkerinfo.com\/blog\/ Learn more about Walker at https:\/\/walkerinfo.com\/&amp;nbsp; ","author_name":"The CX Leader Podcast | A resource for customer experience leaders","author_url":"https:\/\/cxleaderpodcast.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/26035995\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/147155187"}