{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep 272: DPDgroup e-shopper delivery research","description":"Carmen Cureu, Market Research Director at DPDgroup, dives deep into DPDgroup\u2019s e-commerce customer and delivery research.  The concept of \u201cnew commerce\u201d, and the new customer behaviours stimulated by the pandemic New categories of e-shoppers, and newcomers to online shopping Comparisons with China\u2019s e-commerce shopper profiles Basket diversification and what shoppers are buying online - including fresh food Opposite trends but with contradictions - DPDgroup\u2019s research into how people buy online and offline The second-hand market and environmental sensibilities How \u201csticky\u201d is e-commerce post-COVID and against a background of some international uncertainty? Buying cross-border, including Chinese parcel volume trends and the factors driving cross-border trends Do customers know when they\u2019re buying cross-border? What do e-shoppers want in terms of the delivery experience? Speed, delivery places, and added value services. How do delivery preferences vary across different markets? Comparisons with Chinese e-shopper delivery preferences The rise of out-of-home delivery (delivery to a parcel shop\/PUDO or parcel locker) in Europe Predictability of home delivery Sustainability in delivery and customers\u2019 desire for \u201cgreen\u201d deliveries Economical delivery, added-value, and sustainability E-commerce returns  ","author_name":"Postal Hub podcast","author_url":"http:\/\/www.thepostalhub.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/23265887\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/128798507"}