{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep. 144: Lee Coulter, IEEE","description":"In this episode, IEEE\u2019s Lee Coulter discusses the notion that the future of every successful company will depend on the transformation into a technology services business\u2014even pizza. This far-reaching conversation covers the entirety of the current \u201cdata chasm.\u201d Lee kicks the discussion off by justifying his aversion to the term RPA. He notes that organizations start with task automation before moving onto intelligent automation, a process that gets lost in the blanket term RPA. Lee says, \u201cWhere we are today and what's now happening is that the tool makers and the advanced practitioners are beginning to interact with unstructured data and expanding the use case to now include unstructured data. There's several different specific scenarios in which that occurs. Service initiation almost always begins with unstructured requests, like to a call center or chatbot.\u201d ","author_name":"SSONext","author_url":"http:\/\/ssonetwork.b2biq.libsynpro.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/12538637\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/12538637"}