{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Finally Some Good News About Customer Experience","description":"Joey Coleman, Chief Experience Composer for Design Symphony, joins the Social Pros Podcast to discuss his new Experience This! Show and why a positive customer experience is the ultimate game changer in a competitive market. Special thanks to our sponsors:  Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl\/amazecustomers) Convince &amp;amp; Convert (Experience This! Show: experiencethisshow.com) Yext (The Everywhere Brand: http:\/\/offers.yext.com\/everywherebrand)  In This Episode  How a focus on sales and prospects has led to a decreased focus on customer retention and experience Why improving the customer experience doesn't mean a huge dollar investment in fancy tools or expensive trainings. How carefully integrated AI leads to happier customers and happier sales. Why a successful customer experience means embedding CX-minded staff at every level of your organization  Resources  Joey Coleman on Twitter: @thejoeycoleman  Experience This! Show SpeakPipe  Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days  Visit  SocialPros.com for more insights from your favorite social media marketers. ","author_name":"Social Pros Podcast","author_url":"https:\/\/www.socialpros.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/5825407\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/17229272"}