{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Episode 109 - OPEX - Leading Ladies - Marie Cross","description":"First Impression Training is a people development organisation, specialising within the call and contact centre environment, wholly focused on creating positive and lasting change in the way a company's people interact with their prospects, customers and each other to encourage the win-win! This is a BIG promise! In today\u2019s interview Marie shares candidly how she became a victim of her own success when she was freelancing in the training industry. She had a choice - stay small and do as she always did or - Think BigStart SmallScale Fast Her husband joined the business - subsequently the couple grew their contact centre training business very successfully! As a fellow CX Awards judge, Marie knows exactly what good looks like - but she also firmly believes that one has to stand out! Be the purple Cow - a fabulous story!  Links Marie Cross on LinkedIn:&amp;nbsp;https:\/\/www.linkedin.com\/in\/mariecross\/ FIT First Impression Training:https:\/\/www.firstimpressiontraining.co.uk\/ Marie\u2019s Book https:\/\/www.firstimpressiontraining.co.uk\/make-their-day &amp;nbsp; Course Waitlist:&amp;nbsp;https:\/\/rutzconsulting.com\/customer-service-course\/  Marianne LinkedIn:&amp;nbsp;https:\/\/www.linkedin.com\/in\/marianne-rutz\/ &amp;nbsp; This Podcast is produced by:&amp;nbsp;Andrew Madden Photography &amp;amp; Media Production ","author_name":"The Operational Excellence Show","author_url":"https:\/\/rutzconsulting.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/23942055\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/133234524"}