{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"324 Value Based Dentistry with Dr. Hendrik Lai","description":"Please Leave a Review! On this episode of A Tale of Two Hygienists Andrew talks with Dr. Hendrik Lai about achieving value based dentistry. Dr. Lai explains that the model of dentistry has changed, and we need to adapt with the change. Highlights of this episode include a conversation about access to care, the role of the mid level provider and a look at metrics, focusing on value factors, net promoter scores and loss ratios!   This episode has FREE CE! Be sure to view your state guidelines to ensure this CE is applicable in your State. You can view all episodes with Free CE here. Take the CE course for this episode HERE Interview Starts: 04:55.989   Episode Highlights Dr. Lai\u2019s Background Access to care Mid Level Providers Dental Therapists  Data Collection  Net Promoter Score  Value factors  Changes in dentistry  Insurance Loss Ratio   Quotes   \u201cThe idea was to have oral care no more than 2 hours away from any Australian citizen.\u201d    \u201cWhat mid level providers do is create a credible substitute.\u201d    \u201cIn Australia Dental Therapists only see children.\u201d    \u201cOn mass, people are more likely to recommend their insurance company than their dental office.\u201d    \u201cThe net promoter score is one of the best indicators of repeat purchases.\u201d    \u201cA patient doesn\u2019t know a good filling from a bad filling, all they know is if you were nice to them, or if you hurt them.\u201d   \u201cIn the 90\u2019s and early 2000\u2019s you could be a horrible dentist, and still make money hand over foot.\u201d    \u201cWe are seeing some of the barriers to entry drop.\u201d    \u201cNot for profit, doesn't mean not profitable.\u201d    \u201cNo money means no mission.\u201d    \u201cThe average dental loss ratio is roughly 76%.\u201d   \u201cWe need to partner with everyone in our industry, we can\u2019t keep going it alone.\u201d    \u201cI help the dreamers and the doers do it better.\u201d    Links    www.sagedentalconsulting.com    hendrik@sagedentalconsulting.com    A Tale of Two Hygienists Podcast A Tale of Two Hygienists homepage  AToTH on Facebook  AToTH on Instagram AToTH on LinkedIn ","author_name":"A Tale of Two Hygienists Podcast","author_url":"http:\/\/www.ataleoftwohygienists.com","html":"