{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"30. The human factor - a premium customer service","description":"People are buying from people again given the chance and customer service and customer experience - that's CX to the professionals - is leaving technology behind. That's if you can afford it. Virna Sekuj of research organisation GlobalWebIndex speaks to #nearfuturist Guy Clapperton to discuss why people are coming back to the centre at a cost, where privacy is going a, why we're becoming cashless nd a great deal more. A 20 minute podcast, and the penultimate episode of the year! If you enjoyed this or would like to feed back\/suggest future guests why not join the LinkedIn group?&amp;nbsp; (99+) The Near Futurist podcast | Groups | LinkedIn Also the podcast has its own website at nearfuturist.co.uk - and if you liked it, it would be really helpful to leave a review on whichever platform you found it - thank you! - GC ","author_name":"The Near Futurist","author_url":"http:\/\/nearfuturist.co.uk","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/12126071\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/12126071"}