{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Resilience for Operations Managers: Helping Teams Push Through Tough Times and Sustain Performance with Rick Ezell #35","description":"Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit&amp;nbsp;www.manufacturinggreatness.com and click here to subscribe to Trevor\u2019s monthly newsletter. Now, let\u2019s jump in! 00:00 \u2013 Introduction 00:29 \u2013 We\u2019re all wound up and need to unpack 01:33 \u2013 Rick Ezell; a workplace Chaplain 02:19 \u2013 The &quot;boss\u2019s role&quot; 02:46 \u2013 Unpacking vs. Venting 03:35 - Work, Personal, and Relational issues 04:25 \u2013 The Paradox 05:25 \u2013 The impact of time, expertise, and geography 06:11 \u2013 The proven need to talk, be reassured, and reminded 08:55 \u2013 Listening for the trends 09:30 \u2013 Advice for leaders without the luxury of an onsite Chaplaincy service 11:14 \u2013 The rules and value of a \u201clistening session\u201d 12:53 \u2013 % of conversations at work tend to be about personal and relationships 15:12 \u2013 Anecdotal evidence for leader\u2019s job requirements rarely recognized nor assessed 18:00 \u2013 The peril of ignoring the non-work-related issues 19:21 \u2013 The value of transparency and empathy 21:11 \u2013 Healthier people make better employee 24:40 \u2013 A manager\u2019s role in partnering with others 26:29 \u2013 A renewing of the mind 27:25 \u2013 A culture of care and desire for a resource 28:50 \u2013 Summary and closure 29:09 \u2013 Share your feedback with us 29:43 \u2013 End  Have an important message to share or a topic you\u2019d like to hear more about? Please contact us with your thoughts, feedback, or suggestions. We\u2019d love to hear from you! Trevor Blondeel: trevor@operationskickstart.com Dave Baker: dave@palmettoleadershipcenter.com  ","author_name":"Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0","author_url":"https:\/\/manufacturinggreatness.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/18022157\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/18022157"}