{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"EP164: Clothing, Catchers, and Communication!","description":"Learn about getting back to basics when everything else isn\u2019t working, how changing the rules can inspire creativity and innovation, and the state of local businesses in a post-COVID world. Bite-Sized Delight From the Episode: \u2022 Get Back to the Basics of Focusing on Existing Customers - after years of trying to chase new customers, JC Penney's new CEO is focusing on retaining the local customers that already shop there.  \u2022 Make Your "Rules" Customer-Centric - When the Savannah Bananas wanted to enhance the experience of watching a baseball game, they designed a new set of rules for the game that were more fan-friendly, and in the process created a remarkable, entertaining, exciting experience. \u2022 Don't Forget the Local Experience - Podium's "2022 State of Local Business" research found that today\u2019s consumers are looking for ease of doing business and price as the key differentiators for the local business experience. Are You Looking for Things We Referenced? \u2022 "JCPenney\u2019s CEO Is Done Chasing New Customers. \u2018We Are Loving Those Who Love Us.'" - Suzanne Kapner in the Wall Street Journal \u2022 The Savannah Bananas on MLB Radio \u2022 Making Meetings Better in the Hybrid Workplace - an ebook by our friends and partners at Mitel \u2022 State of Local Business Report - by Podium \u2022 Rate and Review The Experience This! Show Learn more about the Experience This Show and the hosts:  Joey Coleman Dan Gingiss ","author_name":"Experience This!","author_url":"http:\/\/experiencethisshow.com","html":"