{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"EP012: Marshmallows, Cocktails, and Doorknobs!","description":"Bite-Sized Delight From the Episode:  Encouraging employees to walk a mile in customers' shoes can only make your customer experience better. Shockingly few business owners prioritize building customer relationships. Often, it's the tiny details that elevate a customer experience from lackluster to luxurious.  Are You Looking for Things We Referenced?  Why Hyatt Designed Its New Headquarters To Feel Like Its Hotels Sleepless Over Customer Experience: Small Business Leaders Top Sales and Service Concerns and How to Fix Them Digital Transformation: 3 Areas of Customer Experience to Invest in Right Now  Get more resources and the full show notes at http:\/\/ExperienceThisShow.com. See you next week! ","author_name":"Experience This!","author_url":"http:\/\/experiencethisshow.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/5954781\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/17809866"}