{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep. 102: Sebastian Zeiss, Deutsche Telekom","description":"Sebastian Zeiss joins us and shares the optimization of process being made at Deutsche Telekom: &quot;If one of the field service agents needs technical information of a phone line. They would call the hotline and be like, I am at customer whatever, and can you please give me the following values; and then he would start writing it down on a sheet of paper.And now, what we do is, he just enters the phone number of the customer into the smart phone, and the rest is done by the smart phone.&quot; ","author_name":"CX Network","author_url":"http:\/\/cxnetwork.b2biq.libsynpro.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/9120143\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/9120143"}