{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Episode 12: Calculating CRM ROI for Halloween Candy","description":"In this week's episode, knowledge management in CRM 2016, new data load service, should you use the lead entity, Captain Redlace's mobile manifesto, living without the Outlook client, and Microsoft Surface Book. And Michael Quattlebaum joins us with his Halloween costume on to talk about how to calculate ROI for Dynamics CRM implementations.","author_name":"CRM Audio","author_url":"https:\/\/crm.audio","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/3891240\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/10126471"}