{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep.50: Sally Toister, Marriott","description":"The Senior Director of Operational Excellence and Six Sigma- US &amp;amp; Canada for Marriott Hotels, Sally Toister joins us from the OPEX Summit in San Diego where she shares that the organizations entire business is around customer experience. Her background is obviously as a six sigma practitioner. She was taught the hospitality business and has adapted six sigma into hospitality. From a process improvement perspective Sally is always balancing running a business and delivering on the customer experience. She\u2019s always finding the freedom within the framework that ensures that she\u2019s speaking to the bottom line while ensuring an outstanding customer experience which establishes loyalty in the brand. ","author_name":"CCW Digital: A Customer Service Online Platform","author_url":"http:\/\/ccwdigital.b2biq.libsynpro.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/6406228\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/6406228"}