{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep.29: Tim Fischer, Colony Brands","description":"Recorded at CCW, Tim Fischer joins us as the director of contact center and order processing at Colony Brands and shares that every morning he zeros in on what today\u2019s going to look like based on how yesterday went and what to expect for the rest of the week. Tim\u2019s job is to maintain the strong employee focused culture and to execute on the organization\u2019s roadmap. The culture has been recognized by Forbes as one of the best companies to work for based on the fact that Tim looks for hard working people in small towns across the midwest and so he says, they\u2019ve got a lot of folks who can naturally treat people well. Regarding the roadmap, Tim says it\u2019s all about preparedness and knowing your numbers and how you\u2019re performing so you can justify how you\u2019re going to pay for what\u2019s on the roadmap\u2026which sometimes pays for itself. ","author_name":"CCW Digital: A Customer Service Online Platform","author_url":"http:\/\/ccwdigital.b2biq.libsynpro.com\/website","html":"