{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep. 83: Cory Kreeck, Beachbody","description":"Cory Kreeck shares some advice on how to handle escalated calls effectively: &quot;If you've got a situation where it is escalating, view that as an opportunity to learn how you might have better helped that customer. And then as a second course, be prepared to acknowledge it might not have been about you.&quot; ","author_name":"CCW Digital: A Customer Service Online Platform","author_url":"http:\/\/ccwdigital.b2biq.libsynpro.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/7512479\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/7512479"}