{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep. 78: Alexis Smith, Anheuser-Busch","description":"Alexis Smith highlights the need for more focus on the employee: &quot;I think it just comes down to, first of all, employees are people. I think we sometimes neglect to think that, and it's all the rage now. We're all talking about being more human and seeing each other as being more human, and I think that's really important, but the only way to reach your customers or your consumers regardless of what business you're in is through your employees. So I think it takes a greater focus today on figuring out what's important to them, what drives and motivates them, how do they feel valued.&quot; ","author_name":"CCW Digital: A Customer Service Online Platform","author_url":"http:\/\/ccwdigital.b2biq.libsynpro.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/7132464\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/7132464"}