{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"CX: Akira Mitsumasu, Japan Airlines","description":"VP, Marketing & Strategy, Asia & Oceania for Japan Airlines Akira Mitsumasu joins us from Customer Experience Management Asia in Singapore where he shares that as a kid he knew that he wanted to exhibit the traits he respected in his father- integrity, honesty and sincerity among others. 28 years on at Japan Airlines, at the moment while the organization has increased marketing or what Akira calls promising, he\u2019s equally focused on delivering which is why he\u2019s dedicated to Customer Experience. On \u2018what works\u2019 the company places a heavy emphasis on attention to small details. The focus is not just on first and business class but on economy also having a comfortable and enjoyable journey. And overall, in Akira\u2019s words, their secret is delivering truly authentic Japanese style service or omotenashi. ","author_name":"B2BiQ","author_url":"http:\/\/b2biqnetwork.b2biq.libsynpro.com\/website","html":"