{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"4 Insurance Agency Processes","description":"In this episode of the Ridiculously Amazing Insurance Agent podcast, host Kelly Donahue-Piro brings you a mashup of her 3-minute videos. Kelly discusses the four agency processes that your agency should invest in. Episode Highlights:  Kelly shares how to handle a client cancellation. (1:28) Kelly mentions a significant factor when someone calls in to cancel. (2:44) Kelly gives a couple of tips on how to prevent a cancellation. (3:42) Kelly shares the second process: personal lines endorsement checklists. (6:46) Kelly explains some important tips when working on a checklist. (7:33) Kelly gives us the third process, which every agency should invest in. (11:32) Kelly shares the final process: how to set goals for your agency. (15:46)  Key Quotes:  \u201cOne of the things that everybody's empowered with is ways to stop the cancellation. At the end of the day, just a few tips and tricks can go a very long way.\u201d - Kelly Donahue-Piro \u201cI'm a firm believer that we need checklists for as many things as possible. Even if we've been doing it for 20 years, this is where mistakes happen.\u201d - Kelly Donahue-Piro \u201cAt the end of the day, a small investment in this can really pay off. When we work with agencies and put a new producer on this, the skill set of leaving the voicemails and getting proactive makes a huge difference.\u201d - Kelly Donahue-Piro  Resources Mentioned:&amp;nbsp;&amp;nbsp;  Kelly Donahue-Piro LinkedIn Agency Performance Partners  ","author_name":"The Ridiculously Amazing Insurance Podcast","author_url":"http:\/\/agencyperformancepartners.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/19330889\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/104601986"}