{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Crafting a sweet bank customer experience","description":"The cookies may be pre-packaged in plastic, but&amp;nbsp;human touch&amp;nbsp;remains essential to community banking. On the latest episode of the ABA Banking Journal Podcast \u2014 sponsored by&amp;nbsp;IntraFi Network&amp;nbsp;\u2014 1st Security Bank EVP Kelli Nielsen discusses how the retail banking customer experience is changing in the post-COVID era and why in-branch activity remains important. Nielsen also talks about her bank\u2019s approach to talent management in a tight labor market and \u2014 as an&amp;nbsp;ABA Stonier Graduate School of Banking&amp;nbsp;alumna and advisory board member \u2014 discusses the&amp;nbsp;Women of Stonier&amp;nbsp;initiative. ","author_name":"ABA Banking Journal Podcast","author_url":"https:\/\/bankingjournal.aba.com\/tag\/podcast\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/23417699\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/129825272"}