{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Episode 0029 | Customer Service from Backers to e-Shoppers","description":"What does it take to manage customer service? Why is customer service more important now than ever before? And finally, what are the best ways to ensure that you, too, can provide world-class customer service? Let\u2019s dive right in\u2026 ---------------------------------------------------------------- \u2b50 During this episode, we detail these takeaways:  1. It\u2019s hard to maintain superiority in products\/services indefinitely and, whenever your competitors offer comparable benefits-and-costs, customers will rely upon other factors to make purchasing decisions, such as how well they know and like and trust you, plus how well you treat them.  2. Customer service is vital in encouraging customer loyalty, along with positive reviews, which are the most powerful form of marketing\u2014and customer-centered businesses tend to thrive.  3. Service starts with actively nurturing love for our neighbors as ourselves, which naturally leads us to act in accordance with the Golden Rule by seeking mutually-beneficial business relationships, and it also starts with us and then works outward through our organizational structure.  4. Customer service is mostly an operations job not a sales job (although it may benefit from some salesmanship), and it should remain part of everyone\u2019s job even if dedicated specialists are hired to oversee it.  5. Customer service improves whenever it\u2019s measured, including through brief customer-satisfaction surveys.  6. Customer service generally involves setting proper expectations, communicating effectively (which may involve audio or visual communication), and proactively resolving concerns with empathy\u2014and empathy is facilitated by avoiding presumptions, listening well to understand, and maintaining a positive attitude despite challenges.  7. Customer service in crowdfunding involves effective use of welcomes, updates, comments, surveys, and farewells. \u270d\ufe0f Click here for this episode\u2019s complete show notes! ---------------------------------------------------------------- \ud83d\udc49 We want to help as many people as we can; so, if this podcast helps you, then we urge you to please\u2026  \u2022 Subscribe to it on our website so that you don't miss an episode!  \u2022 Discuss it in our private Facebook group with us and fellow entrepreneurs! Join this group to network for success and to get personalized answers to all of your business questions!  \u2022 Review it on iTunes to help us reach more people who need it!  \u2022 And tell all of your associates who might benefit from it! We rely on YOU to help spread the word!!! ","author_name":"Get Funded Today: The Funded Today Podcast","author_url":"http:\/\/www.funded.today\/podcast","html":"