{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"22 - Tim Santoni | Mighty Process Server","description":"In this episode of Process Server Daily, Mighty Mike Reid sits down with Tim Santoni, CEO of Santoni Investigations and a California-based risk mitigation expert. Tim shares how he came up in a family-run agency\u2014learning process serving, surveillance, skip tracing, and undercover field work\u2014before expanding into background screening and consulting to help businesses prevent problems before they turn into claims or litigation. Tim opens up about an early surveillance mistake that taught him how easy it is to lose a subject (especially when you\u2019re working alongside a highly skilled operator) and why those \u201cembarrassing\u201d moments become the fastest teachers. From there, he breaks down the bigger lesson: how you gather information matters, because legality, ethics, and procedure affect whether evidence is usable in court or negotiations. The conversation dives into the higher-stakes side of investigations, including coordinating civil seizure operations tied to counterfeit\/infringing goods. Tim explains the moving parts\u2014verifying sources through undercover buys, supporting court filings with declarations, coordinating with law enforcement, running logistics during execution (inventory, documentation, chain of custody), and ensuring seized products don\u2019t re-enter the marketplace. On the business side, Tim talks about why content and video marketing matter in an industry built on trust, how networking drives opportunity, and why understanding your numbers (especially cash flow and accounts receivable) can make or break a service business. He also shares actionable skip trace techniques, including the \u201cpackage\u201d pretext and an accident-investigation style pretext that gets people to correct addresses without feeling threatened. The episode closes with practical growth advice: build relationships, measure what matters, connect with people ahead of you, and treat \u201ccompetitors\u201d like potential allies\u2014because partnerships are often where the next big opportunity comes from.   00:00 Intro + guest setup (Tim Santoni, Santoni Investigations) 01:10 Tim\u2019s background: family-run agency, civil investigations, and building expertise in legal\/ethical compliance 03:05 Why \u201chow you do the work\u201d affects admissibility, leverage, and case outcomes 05:00 Marketing + content ROI: brand trust, client acquisition, and hiring benefits from visibility 07:30 Worst\/most embarrassing moment: losing a surveillance subject (the \u201cwhere are you?\u201d story) 10:10 Biggest \u201cwin\u201d cases: coordinated raids\/seizures + taking counterfeit\/dangerous goods off the market 12:40 Behind the scenes of a seizure: undercover buys \u2192 affidavits \u2192 coordinating law enforcement \u2192 inventory\/chain of custody 16:20 How Tim built the skill stack: learning from mentors, profiling, and mastering public records + field tactics 19:10 Working with major brands (anti-counterfeit \/ brand protection) + adapting fast to different industries 22:10 What Tim is most focused on now: workers\u2019 comp fraud strategy + competitive intelligence for businesses 25:20 Favorite skip trace tactic: pretext calls (and why \u201cpackage\u201d still works) 27:10 Pretext #2: \u201caccident investigator\u201d approach to get address confirmation without resistance 29:10 Case management systems + why tracking and process matter at scale 31:00 Best business advice: measure the right KPIs + learn to read your numbers 33:05 Warning for service businesses: accounts receivable\/cash flow can kill you if unmanaged 35:00 If starting over with $100: network fast, create content, and make direct outreach calls 37:10 Parting advice: build relationships, collaborate, and keep learning from people ahead of you ","author_name":"Process Server Daily","author_url":"https:\/\/mightyprocessserver.com\/podcast","html":"