{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"16 - Bob Rusch | Mighty Process Server","description":"In this episode of Process Server Daily, host Mighty Mike Reid interviews Bob Rusch, a Chicago process server and private detective with 17+ years in the field and owner of Windy City Process. Bob shares wild stories from early in his career\u2014including a trade show foot chase and a complaint filed after a late-night serve\u2014then explains the importance of assessing situations and staying within legal boundaries. He also recounts one of his most memorable \u201ccreative\u201d serves at a local wrestling event, talks about expanding into e-filing services, and gives practical advice on business growth, safety through communication, and using software like ServeManager to streamline operations. 00:00 Introduction to Process Server Daily 00:40 Meet Bob Rusch + Windy City Process background 02:10 How Bob got started in process serving 05:05 Working with ServeManager \/ industry software experience 07:10 Worst experience #1: trade show chase at McCormick Place 09:05 Worst experience #2: late-night serve \u2192 complaint filed 12:00 Key takeaway: assess the situation + don\u2019t escalate 14:10 Greatest experience: serving a defendant at a wrestling event 18:10 Biggest satisfaction: relationships + community in the industry 20:10 What Bob\u2019s working on now: mandatory e-filing + new services 22:10 Rapid fire: skip tracing tools + defense (conversation, walk away) 25:10 Rebuilding from scratch: business cards + courthouse networking 26:45 Greatest advice: don\u2019t cut corners + lead by example 27:30 Recommended software: ServeManager + automation benefits 28:20 How to connect with Bob + closing wrap-up ","author_name":"Process Server Daily","author_url":"https:\/\/mightyprocessserver.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/7057029\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/7057029"}