{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"016 - The Milkshake Moment","description":"016 \u2013 The Milkshake Moment Today\u2019s quick tip is:  Remember the Milkshake Moment, but look to make a lot of Milkshakes, even when they don\u2019t ask. First of all , one thing I was taught at an early age is that the number one gift you can give anyone, is your time.  Like money, we only have so much of it to give and we need to use it and invest wisely. This is where the milkshake comes in. Ok, so here are some typical \u201cAsks\u201d from members at a club\u201d \u201cCan you be our 4th?  Susie didn\u2019t show today. Can you stick around and get this racquet strung so the member can take it home tonight (He lives 20 miles away) Can you do a 6:00 AM for tis hotel guest who is in meetings all day? Remember what Scott Did in episode 1? Scott gave the customer a \u201cMilkshake Moment\u201d and it landed him a job as manager and head men\u2019s and Women\u2019s coach at Ferris. There is No Water I the cooler and we are out of cups Can you apply what Stevie missed in his group lesson, due to being sick to a private lesson?  Tricky because if he makes up in a group, it won\u2019t cost you anything, but if you do the private, that is an hour of your time. Are there any 4.5,s you could set me up with? When someone is coming in late for their lesson as you are leaving for home   There are internal guests too (The people you work with)   Can you fill in for Doug, he did not show today Or, \u201cthere were only 6 signed up for red ball today but 12 showed, can you help me out Also, look to Make a Milkshake, even when they don\u2019t ask. Hit with someone while they are waiting for their opponent to show up If you see someone struggling with their serve (While practicing) go give them some advice, if you know they will accept it. Bring the sunscreen & extra towels out on a hot day  Go over if you can (I remember an hour lesson lasting over two sometimes at the end of the day)  BOTTOM LINE: Remember, when you can make something happen, even when it is not convenient, look to do it for your members and look even to make those milkshakes even when they are not expecting one \u2026\u2026\u2026. unless they are lactose intolerant  ","author_name":"The PTM Podcast","author_url":"http:\/\/ptmpodcast.com","html":"