{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"FCS 073: Customer Service is King!","description":"Ever been on hold with a company and the recording says \u201cThank you for waiting, your call is very important to us.\u201d and think to yourself \u201cwell if my call is so important, why is it taking so long to answer?\u201d That\u2019s an example of bad customer service.    How do you deal with a customer who wants a refund? ($20 deposit story) Refund\u2026 Book \u201cShut up and Sell More Weddings and Events\u201d  by Alan Berg (referred by Max Sadik)   have you ever shot a wedding and during the reception or right before you leave the couple tells you what an amazing job you have done and they haven\u2019t even seen a picture that you have taken? They aren\u2019t impressed with your pictures, they are impressed with you. A great experience will have people praising you even if your work isn\u2019t as good as some of today\u2019s top photographers. They will love your business for the experience. A bad experience with amazing pictures will lead to a bad bottom line. Treat all of your customers like they are the light at the end of the tunnel and you want them to be ecstatic with your work AND service!   Bridezillas aren\u2019t born, they are created. Conversation with Nathan Hill. Most of the time it\u2019s the vendors fault that the bridezilla is that way.   ","author_name":"Finding Creative Success ","author_url":"http:\/\/www.findingcreativesuccess.com","html":"