{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"MGW #11: Lee Cockerell - Build Self Awareness","description":"SHOW NOTES: GUEST: Lee Cockerell - Executive Vice President, Disney World   Lee's website - www.leecockerell.com Time Management Magic Course - www.timemagiccourse.com Lee Cockerell has had a long and storied career in Hospitality, starting as a banquet waiter for Hilton, later helping put Marriott on the map, and eventually retiring after 10 years as Executive Vice President of Disney World.   Now, Lee\u2019s professional life is dedicated to sharing the wisdom he\u2019s gathered over the years. Lee, you\u2019re conducting workshops, delivering keynotes, doing a podcast of your own with our mutual friend, Jody Maberry, and consulting with leaders who care enough to become great.   So I\u2019m really glad to have Lee Cockerell on our show, dedicated to helping you create Mighty Good Work.   Here are a few notes from our conversation.   When you\u2019re the boss, your behavior can have a profound effect on the people who work for you.   Intimidation behaviors stem from low self-confidence. If you\u2019re finding people intimidated by you\u2026 check your own confidence level.   Consider your authority and status when interacting with people.   Ask yourself, \u201cWho am I?\u201d Do people trust you?   Success boosts your confidence level.   \u201cThe world needs less big, bad bosses, and we need more teachers\u2026 Role-modeling is a gigantic responsibility.\u201d Don\u2019t underestimate the power of it.   Management is defined as the act of controlling. Keeping important aspects of business on track requires a great deal of organization.   With better organization, most people could get 50% more done.   Train, test the effectiveness of your training, and respect the responsibility of being a role-model.   Management is what to do. Leadership is how to be. How to be there for people. How to be a person of honesty and integrity. To be a person who can have the hard conversations. We can be more respectful, and more respectable.   What can I do, and how can I improve my behavior?   Have people in your life who will tell you the truth about how you\u2019re doing and who you\u2019re being.   We do not see ourselves the way other people see us.Take a good look at the things you believe. Don\u2019t believe everything your parents told you. Don\u2019t believe everything you hear. Don\u2019t believe everything your culture has led you to believe.   Treat people as individuals. Not as a group.   People only change in two ways: Education or crisis. Make it easy for your boss to tell you the hard truths -- so you can learn by education rather than through crisis.   The people who are close to you can give you great feedback about even your professional life. Listen. Give them credence.   Life is all connected. Physical health, family health, emotional health\u2026 These all affect your performance throughout your life including at work. You can\u2019t have one personality at home, and a different one at work.   Take stock on a regular basis. Strive consistently.   Change is tough. It takes time. There are setbacks.   People will tell you the truth if you\u2019re consistent about setting the environment where people are not afraid of you one bit.   Plan your day for effectiveness, not by default.   Look to the future. Start putting things on your calendar, and have it before you need it. Do it now so the things that come up later have space, and your life doesn\u2019t get out of control.   Your personality must not conflict with your responsibilities. Effectiveness has requirements.   Be careful what you say and do. People are making meaning from everything they observe of you.   Culture starts at the top, and it affects attitudes.   Don\u2019t stay in a job that\u2019s changing you for the worse. Move on.   Three things that make the difference: 1) Hire the right people. 2) Train people. Test the training. Enforce the training. Train them so well their confidence skyrockets. 3) Create a culture where people know they\u2019re valued, and they want to come to work.   You can\u2019t find the time. You must make time.   Books by Lee: http:\/\/www.leecockerell.com\/books.cfm The Customer Rules Creating Magic Career Magic Time Management Magic   Lee's website - www.leecockerell.com Time Management Magic Course - www.timemagiccourse.com ","author_name":"Mighty Good Work","author_url":"http:\/\/theyesworks.com\/podcast","html":"