{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Minisode: The Customer Journey of Pizza in 3 Countries","description":"This is an unprecedented mini episode that will preview our next big topic \u2013 customer journey mapping. I just had a wonderful interview about with two design strategists in Europe - Daniel Sunden and John Flitcroft. Somehow our discussion about customer journeys led us to look at the customer journey of pizza. It was such an interesting tangent that I wanted to share it with you in its own context \u2013 3 different journeys of ordering pizza in the UK, Sweden, and the US. Enjoy and look out for the complete interview in the next episode. &amp;nbsp; ________ &amp;nbsp; Check out the website to download a free ideation worksheet: whyservicedesignthinking.com. ","author_name":"Why Service Design Thinking","author_url":"http:\/\/whyservicedesignthinking.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/4481086\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/4481086"}