{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Enterprise Voice Has an Identity Problem","description":" A contact-center call can be technically delivered and still fail before the conversation ever starts. If a legitimate business call is labeled \u201cSpam Risk\u201d, the problem is no longer just telecom. It is an identity, reputation and customer-experience issue.  In this 7-minute episode of Staying Connected, Tony Mangino and Julie Gardner discuss what TNS\u2019s acquisition of netnumber says about the changing role of enterprise voice. Tony and Julie explore why call authentication, number reputation, branded calling, routing intelligence and ownership of the remediation process is critically important for enterprise customers with large outbound contact-center operations.  If you would like to learn more about our experience in this space, please visit our CCaaS &amp;amp; UCaaS webpage. ","author_name":"Staying Connected","author_url":"http:\/\/techcaliber.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/43570939\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/43570939"}