{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Beyond Listening: Bringing the Patient Voice Into Care","description":"Patients want to be heard, respected, and involved in their care\u2014and they want physicians who can guide them with confidence and clarity. In this episode of Voices of Otolaryngology, host Rahul K. Shah, MD, MBA, welcomes Emily F. Boss, MD, MPH, director of pediatric otolaryngology and professor of otolaryngology\u2013head and neck surgery at Johns Hopkins University School of Medicine, for a conversation about patient experience, trust, and shared decision-making. Drawing on her research into clinical conversations, Dr. Boss explores what helps patients and families feel empowered and why meaningful engagement is about more than the length of a visit. From the \u201cPurell Moment,\u201d a brief reset before entering the exam room, to asking patients what matters most, she shares practical strategies for building trust, offering evidence-based recommendations, and aligning clinical expertise with patient priorities. ","author_name":"Voices of Otolaryngology","author_url":"http:\/\/entnet.libsyn.com\/podcast","html":"