{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Creating seamless customer experiences in banking","description":"First Horizon Bank is a growing regional bank that spans the nation\u2019s fastest-growing population centers, from Texas to Tennessee to Florida. How does that expanding retail franchise meet consumers\u2019 digital needs?&amp;nbsp;On this episode of the ABA Banking Journal Podcast \u2014 presented by Agri-Access \u2014 First Horizon\u2019s head of consumer and small business banking Shaun McDougall discusses:  How consumer expectations have changed \u2014 where they expect seamless digital experiences and where they still value human interaction and guidance. How AI tools are empowering bankers at First Horizon to engage customers with the right resources at the right time. The role of the physical bank branch in First Horizon\u2019s footprint. What consumer banking operations can learn from small business banking, and vice versa.  ","author_name":"ABA Banking Journal Podcast","author_url":"https:\/\/bankingjournal.aba.com\/tag\/podcast\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/43097738\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/206850978"}