{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":300,"width":600,"title":"Kenya Airways: Fixing the Fundamentals. AviaDev Live from Nairobi","description":"What will it take for Kenya Airways to turn its business around? In this episode, Julius Thairu, Chief Commercial and Customer Officer at Kenya Airways, discusses the airline\u2019s priorities: restoring grounded aircraft, improving reliability, rebuilding customer trust, and pursuing profitability. The conversation explores Kenya Airways\u2019 growth strategy, Nairobi\u2019s role as an African aviation hub, the airline\u2019s fleet and cargo ambitions, and how digital transformation and customer data could improve the passenger experience.&amp;nbsp; Julius also explains why getting the fundamentals right, especially punctuality, route relevance, and disruption recovery, is essential to the airline\u2019s next chapter.&amp;nbsp; Chapters&amp;nbsp; 00:00 \u2014 Kenya Airways\u2019 turnaround and 50-year legacy&amp;nbsp; 04:32 \u2014 Stabilization, strategy, and the grounded fleet&amp;nbsp; 07:48 \u2014 Profitability, growth, and Nairobi as a hub&amp;nbsp; 13:02 \u2014 Customer experience and the gap between promise and reality 17:49 \u2014 Fleet targets and the cargo opportunity&amp;nbsp; 19:41 \u2014 Passenger priorities and reliability challenges&amp;nbsp; 24:03 \u2014 Network changes and improving operational reliability 28:14 \u2014 Disruption recovery and customer accountability&amp;nbsp; 29:04 \u2014 Digital transformation and customer data 33:39 \u2014 Growth strategy, investment, and profitability&amp;nbsp; 39:15 \u2014 Kenya Airways\u2019 key markets and future priorities&amp;nbsp; #KenyaAirways #AfricanAviation #Aviation #CustomerExperience #AirlineIndustry #Africa #Kenya #AviaDev #Nairobi Sign up to the AviaDev mailing list https:\/\/www.aviadev.com\/keep-me-updated ","author_name":"AviaDev Insight Africa","author_url":"http:\/\/www.aviadev.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/43069838\/height\/300\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"300\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/206771083"}