{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Why Customers 'Quit' Stores - Episode 552","description":"For most customers, it only takes two negative experiences before they stop visiting a specific c-store or QSR. While that doesn't mean they are leaving the brand, it does change the overall brand loyalty equation. Hosted by: Jeff Lenard &amp;nbsp; About our Guest: Matt Pereira, Co-founder and CEO, Seurat Analytics Matt is a co-founder and CEO of both Seurat Analytics and ChargeWonder. He published the research paper, \u201cSame Brand, Different Store Experience.\u201d ","author_name":"Convenience Matters","author_url":"https:\/\/conveniencematters.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/42983908\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/42983908"}