{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Stepping Up Service: Defining Disrespect","description":"Many customers nowadays note that \u201crespect\u201d is very important to\nthem and they get angry when they feel \u201cdisrespected.\u201d&amp;nbsp; Alan\nJackson (The Jackson Group) and Ed Gagnon (Customer Service\nSolutions) discuss what customers see as \u201crespect&quot; and what the\nidea of \u201cdisrespect&quot; looks like to them.&amp;nbsp; Ed gives several\nexamples of what employees may be doing that could make the\ncustomer feel disrespected\u2026and how to avoid those anger-inducing\nactions.&amp;nbsp; And to close out the episode, Alan and Ed share\ntheir \u201cCustomer Service Stories of the Month\u201d.\nAbout the hosts:\n\nEd Gagnon is the President of Customer Service Solutions, helping\norganizations develop long-term relationships with their clients\nand partnering with them to meet their core customer service needs.\nLearn more about Customer Service Solutions at\nwww.cssamerica.com.\n\nAlan Jackson is President of The Jackson Group, a survey and\nconsulting firm specializing in employee engagement surveys,\npatient satisfaction surveys, market research studies and\nleadership development. Learn more about The Jackson Group at\nwww.thejacksongroup.com.\n","author_name":"Stepping Up Service","author_url":"http:\/\/themesh.tv\/stepping-up-service\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/4290114\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/11456621"}