{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"685: Recovered MacBook, Client Trust, and Preparing for Rosetta 2\u2019s Phaseout","description":"Recovered MacBook, Client Trust, and Preparing for Rosetta 2\u2019s Phaseout In this episode of Command Control Power, Sam and Joe discuss being short-staffed while covering client onboarding and ticket work, and how client relationships shift when a different technician becomes the main contact. Joe recounts a new small boutique client raising concerns about him having passwords, leading to credential changes and enabling MFA, plus a quick non-technical win fixing a poorly positioned VoIP phone stand. They address HomePod\/Apple Music use in a business and disabling personal content requests, suggesting services like Spotify instead. Joe shares a case where a \u201cstolen\u201d MacBook Air was recovered via Delta\u2019s lost-and-found because his MDM login window message showed company contact info; he used Adigy monitoring to track online status and IP changes, then arranged an Apple trade-in-value credit path for the recovered device. They close with upcoming macOS 28 changes: Rosetta 2 removal and loss of support for encrypted HFS+ volumes, recommending reporting to identify Intel apps and demonstrating MDM value to clients. 00:00 Cold Open And Introductions 00:17 Covering For Matt 01:31 Client Handoffs And Trust 04:49 Passwords And MFA Talk 06:55 The VoIP Phone Fix 08:13 HomePods In The Office 13:34 Small Biz Vs Enterprise Vibes 15:38 Adequate Survey And Anonymity 18:09 Music Tangent And Genre Debates 23:25 Back To Tech Teaser 23:33 Stolen Mac Recovery 24:23 Lost Device Monitoring 25:31 Delta Lost and Found Lead 30:15 Laptop Returned and Verified 30:36 Lock Screen Message Win 32:35 Trade In or Resell 35:29 Refurbish and Alerts Trigger 36:09 Flex Policy Breakdown 39:02 Lock Screen Serial Tips 41:20 Rosetta and HFS Changes 46:53 MDM Reporting Value 49:59 Wrap Up and Next Episode ","author_name":"Command Control Power \u2022 Apple Tech Support &amp; Business Talk","author_url":"https:\/\/commandcontrolpower.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/42798660\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/42798660"}