{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"She Scaled to $10 Million in 3 Years - with Jesse Jackson - EP 445","description":"Host Tony Whatley interviews Jesse Jackson, CEO of Mango Automotive, which scaled to over $10M revenue in its first three years and now operates eight shops across New Mexico, Arizona, and Texas. Jackson shares her path from environmental engineering to software product leadership, selling an automotive detail shop management app in 2021, and pivoting into brick-and-mortar auto repair due to an aging owner base and opportunity to improve customer experience (the \u201cpink wall effect,\u201d clean lobbies). She explains why software profitability can suffer from heavy customization, how Mango uses AI and custom internal tools to centralize metrics and task checklists, and how acquisitions require systems to function without constant owner presence. Jackson discusses sourcing off-market deals, frequent owner financing tailored to seller needs, focusing on shop size (6\u20137 bays minimum) and location, and retaining talent by offering benefits and growth opportunities through \u201cMango University,\u201d with a goal to reach nine figures in five years using added capital.&amp;nbsp; 00:00 Meet Jesse Jackson 01:14 From Engineer to Software 02:51 Why Software Burns Out 03:36 Custom Tools With AI 06:36 Why the App Wasnt Profitable 09:27 Spotting the Shop Opportunity 11:40 Pink Wall Customer Experience 13:11 First Shop Christmas Sprint 17:00 Finding Deals Off Market 21:33 Owner Financing Retirements 22:02 Scaling Fast Eating Glass 23:30 Systems Slow Day Checklist 26:13 McDonalds Ops Lessons 27:11 Extreme Shop Organization Ideas 27:53 Shop Workflow Mindset 28:43 Checklist Driven Consistency 29:30 Acquisition Sweet Spots 31:27 Labor Shortage Reality Check 32:37 Benefits First Hiring 37:20 Pricing Above Bottom 38:01 Promoting From Within 39:38 Growth Mindset Training 41:51 Culture In Acquisitions 44:06 Nine Figure Growth Plan 46:12 Just Start And Delegate 49:22 Hiring Before You Can 51:10 Closing And Contact Info ","author_name":"365 Driven | Entrepreneurship","author_url":"https:\/\/365driven.com\/podcast\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/42713050\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/f57c1c\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/205804585"}