{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The Bank That Replaced 45 People With AI \u2014 Then Asked Them Back","description":"An international bank cut 45 jobs on the theory that AI could cover the work. Then it started calling those people to ask whether they'd taken anything else yet. Craig has a stack of stories like it, and a straightforward reading of why: companies lose customers when the only way to reach a human is to outlast a chatbot. He and Jim work through where the technology genuinely earns its place. Radiology is the clearest case \u2014 pattern-matching against millions of prior images, right something like 80% of the time against a human radiologist in the mid-60s. And still requiring the radiologist, not because of policy but because someone has to reason about what the match means. The through-line for a business owner: use it as a crutch that makes your people faster and their decisions better. Not as a replacement, and not autonomously. Agents are the next phase, and agents cannot think. Also in this segment: Jim and Craig on socialism, the Democratic platform, and the seventeenth amendment Craig's daughter, a merchant mariner, on studying Russian in St. Petersburg \u2014 and the line she brought home: "one morning we woke up and we were all communists" Craig reports 70 attendees at last week's Insider Session and previews the next: the three programs likely on your computer that never get patched, what to do about them, and the handouts that go with it. Free newsletter and Insider Session announcements: CraigPeterson.com ","author_name":"Craig Peterson - Secure Your Business, Your Privacy, and Save Your Sanity","author_url":"https:\/\/cptt.libsyn.com\/podcast","html":"