{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep 363 The Business of Consultation | Dr Jake Sloane &amp; David Segal","description":"Episode 363 showcases our hosts Dr Jake Sloane &amp;amp; David Segal. In this episode, we dive into the business side of the consultation and why communication, rapport and trust are such a big part of what we do in aesthetic practice. We talk about some of the practical ways we build rapport with patients, adapting our communication to different personalities, and understanding the different \u201ccurrencies of trust\u201d that influence how patients make decisions. We get into:  Setting the agenda early The use clinical photography to educate patients Talking through treatment plans and budgets Managing toxin dosing expectations Running better clinical reviews The rebooking process The idea of a \u201creset consultation\u201d for long-term patients How to handle common objections and treatment requests driven by social media Some of the challenges that come with anxious patients. Critiquing own consultation skills by recording them  00:00 Introduction 01:24 The Business of Consultation 02:59 Want-Based Medicine 05:31 The Communication X Factor 10:13 Trust, Rapport and \u201cVibes\u201d 13:49 The FACE Rapport Framework 15:30 Adapting to Different Patient Styles 17:43 Currencies of Trust 20:51 Setting the Consult Agenda 23:37 Photography Over Mirrors 26:37 Treatment Plans and Budget 29:44 Treating the Whole Picture 30:45 Highlighting Individual Beauty 31:30 Positive Patient Framing 32:17 Setting Realistic Expectations 32:58 Toxin Dosing Expectations 34:47 The Clinical Review 37:42 Rebooking and Next Steps 40:21 Toxin Wear-Off Education 41:15 The Reset Consultation 43:26 Self-Critique and Reviewing Consultations 46:13 Handling Common Objections 48:59 Managing TikTok Treatment Requests 51:35 Managing Anxious Patients 53:42 Team Consistency and Trust 55:36 Marginal Gains 56:47 Outro CLICK HERE TO REGISTER FOR UNFILTERED LIVE #2 WITH DR LONNY GREEN DOWNLOAD OUR NEW APP IA COMMUNITY:  DOWNLOAD FOR APPLE DEVICES DOWNLOAD FOR ANDROID DEVICES  THEN ACTIVATE A FREE 30 DAY SUBSCRIPTION (after you've downloaded the app and signed up for free):  FOR HEALTHCARE PROFESSIONALS  FOR&amp;nbsp;BUSINESS OWNERS\/NON-CLINICAL&amp;nbsp;PROFESSIONALS  ","author_name":"Inside Aesthetics Podcast","author_url":"https:\/\/www.solo.to\/insideaesthetics","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/42587955\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/42587955"}