{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Wait, the PACE Exam has Mock Claim Documents?","description":"A homeowner reports that the central air conditioning system stopped working during a summer heat wave. They sent their contractor's invoice to their insurance company. The adjuster has to review the invoice, the Declarations Page, and policy excerpts to handle the claim. But this isn\u2019t a real claims file; this are mock claims documents as used in the PACE Designation Exam. Today we\u2019ll explore how authentic assessment is leveraged to test real-world skills, and you can try your luck with this sample question. Notable Timestamps [ 01:24 ] - The exam includes basic recall questions that require the test-taker to produce knowledge on the spot, such as defining key terms and claims handling concepts. [ 03:03 ] - Application questions go a step beyond simple recall by providing a specific claim scenario and challenging the test-taker to determine how to properly handle it. [ 04:26 ] - Authentic assessment utilizes research questions designed to mimic real-world tasks, presenting professionals with mock documents to analyze and interpret. [ 06:15 ] - A sample question asks test-takers to review a contractor's invoice, a declarations page, and policy excerpts to solve a central air conditioning failure. [ 08:11 ] - Just like in real life, test-takers must filter through extraneous details within the provided mock documents to locate the relevant facts needed to resolve the claim. [ 10:47 ] - By carefully reviewing the policy limits and endorsements, the test-taker can correctly deduce that the sample claim is covered but strictly capped at $10,000. [ 13:29 ] - Ultimately, this rigorous testing methodology elevates the designation's value by ensuring that credential holders are practically equipped to handle real-world claims. Your PLRB Resources PACE Designation Program https:\/\/www.plrb.org\/pace-program\/ Employees of member companies also have access to a searchable legal database, hundreds of hours of video trainings, building code materials, weather data, and even the ability to have your coverage questions answered by our team of attorneys (https:\/\/www.plrb.org\/ask-plrb\/) at no additional charge to you or your company. Subscribe to this Podcast Your Podcast App - Please subscribe and rate us on your favorite podcast app YouTube - Please like and subscribe at @plrb LinkedIN - Please follow at \u201cProperty and Liability Resource Bureau\u201d Send us your Scenario! Please reach out to us at 630-509-8704 with your scenario! This could be your \u201cadjuster story\u201d sharing a situation from your claims experience, or a burning question you would like the team to answer. In any case, please omit any personal information as we will anonymize your story before we share. Just reach out to scenario@plrb.org.  Legal Information The views and opinions expressed in this resource are those of the individual speaker and not necessarily those of the Property & Liability Resource Bureau (PLRB), its membership, or any organization with which the presenter is employed or affiliated. The information, ideas, and opinions are presented as information only and not as legal advice or offers of representation. Individual policy language and state laws vary, and listeners should rely on guidance from their companies and counsel as appropriate. Music: \u201cPiece of Future\u201d by Keyframe_Audio. Pixabay. Pixabay License. Font: Metropolis by Chris Simpson. SIL OFL 1.1. Icons: FontAwesome (SIL OFL 1.1) and Noun Project (royalty-free licenses purchased via subscription). Sound Effects: Pixabay (Pixabay License) and Freesound.org (CC0). ","author_name":"What's the Scenario? with PLRB","author_url":"https:\/\/www.plrb.org","html":"