{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"AV SuperFriends: Off the Rails - Obviously, I\u2019m not doing any of this","description":"Recorded August 7, 2026 Freshly relocated, the AV SuperFriends dig into how classroom support actually works. Ring-down phones, intercoms, Teams channels, help buttons, student technicians, remote tools, and after-hours coverage all get put on the table. The panel also gets into the difference between a real AV failure and a perceived one, why good support is as much about communication as troubleshooting, and how student employees can become an incredibly effective first line of support when they\u2019re trained and trusted. Then we turn to physical security and ask a simple question: why does seemingly everyone on campus have a key to the AV rack? Plus, Corsair takes a stake in Bitfocus, Companion may or may not be headed toward subscription hell, and Cameron fills in for Marc. &amp;nbsp; News article:  https:\/\/www.avinteractive.com\/news\/business\/elgato-parent-corsair-takes-a-minority-stake-in-bitfocus-03-08-2026\/ &amp;nbsp; Connect with Cameron: https:\/\/www.linkedin.com\/in\/cameron-sofsky-a3866465\/  Alternate show titles:   What\u2019s Marc\u2019s mouth taste like?   Just the tip jar   Whenever we see this happen to a successful project, they ruin it&amp;nbsp;   Reach over and touch it \/ If it breaks, it\u2019s on y\u2019all   I had my agent do a little bit of research on this   I hope it just keeps getting bigger   There\u2019s a number to dial our students   We don\u2019t support tickets   It\u2019s a ring down!   Night shift student group   This may not happen with you all\u2026 but it may   Hopefully the student on the phone is verbal enough   That\u2019s just an extended mouse and keyboard   This is not going to go where you think it\u2019s going to go   A little bit of knowledge is a lot of ignorance&amp;nbsp;   That\u2019s not supposed to work like that&amp;nbsp;   &amp;nbsp; We stream live every Friday at about 315p Eastern\/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com&amp;nbsp; &amp;nbsp; \u2580\u2584\u2580\u2584\u2580 CONTACT LINKS \u2580\u2584\u2580\u2584\u2580 \u25ba Website:  https:\/\/www.avsuperfriends.com \u25ba Twitter: https:\/\/twitter.com\/avsuperfriends \u25ba LinkedIn: https:\/\/www.linkedin.com\/company\/avsuperfriends \u25ba YouTube: https:\/\/www.youtube.com\/@avsuperfriends \u25ba Bluesky: https:\/\/bsky.app\/profile\/avsuperfriends.bsky.social \u25ba Email: mailbag@avsuperfriends.com \u25ba RSS: https:\/\/avsuperfriends.libsyn.com\/rss &amp;nbsp; Donate to AVSF: https:\/\/www.avsuperfriends.com\/support ","author_name":"AV SuperFriends","author_url":"https:\/\/www.avsuperfriends.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/42415835\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/205044595"}