{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"AI, Accountability & the Opportunities Hiding in Your Dental Practice | Cory Pinegar of REACH, Part 2","description":"Technology can help your dental practice do more\u2014but it shouldn\u2019t replace the human experience that keeps patients coming back. In Part 2 of our conversation with Cory Pinegar, CEO of REACH, Dana Pardue and Sandy Pardue continue the discussion about the future of the dental team, beginning with the balance between automation, AI, and personal connection. Cory explains why technology should amplify good people rather than eliminate them and why some responsibilities are perfect candidates for automation while others still require empathy, communication, and human judgment. The conversation then turns to another major challenge: visibility. How do you know whether your front office is actually succeeding? Cory shares how REACH establishes clear expectations and measures outcomes so practices and team members can see what success looks like. From there, the discussion gets into some of the biggest opportunities practices routinely struggle to address\u2014missed calls, overdue recare, outstanding insurance, unscheduled treatment, and patient conversion. In this episode: \u2022 How to balance AI and automation with the human patient experience \u2022 Why technology should amplify good employees rather than replace them \u2022 How clear expectations improve team performance \u2022 Why measuring outcomes creates better accountability and coaching \u2022 How REACH tracks performance and defines success \u2022 Which administrative responsibilities can be supported remotely \u2022 Why recare and unscheduled treatment often get pushed aside \u2022 The revenue impact of unanswered incoming calls \u2022 How AI-powered tools can support call coaching and insurance follow-up \u2022 Why continuous training matters long after onboarding \u2022 What Cory believes will differentiate the highest-performing dental practices of the future The takeaway? Growth may already be sitting inside your practice. Missed calls. Overdue patients. Unscheduled treatment. Insurance follow-up. Better conversion. The opportunity is there\u2014but practices need the people, systems, visibility, and capacity to act on it. Learn more about REACH Visit getreach.co to learn more and schedule a conversation directly with a member of the REACH team. You can also connect directly with Cory Pinegar on LinkedIn or Facebook. Part 1 is available now. Start there for our conversation about staffing, remote team integration, training, technology, and creating more capacity for your dental team. Dental Drill Bits with Dana Pardue and Sandy Pardue brings you practical strategies for building a stronger, more productive and profitable dental practice. ","author_name":"Dental Drill Bits with Sandy Pardue and Dana Pardue","author_url":"http:\/\/sandyparduedanasalisbury.libsyn.com\/podcast","html":"