{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Closing the Medical Device Knowledge Gap with AI Driven Field Service - with Ryan Makely of Bruker","description":"A growing gap between device complexity and organizational knowledge is turning service reliability into an enterprise\u2011level risk for regulated industries. &amp;nbsp; In this episode, Ryan Makely, Senior Director of CALID Service at Bruker Scientific, breaks down how fragmented documentation, rapid loss of expert judgment, and inconsistent field diagnoses undermine both operational performance and any future AI\u2011enabled support capability \u2014 in conversation with Emerj\u2019s Marilie Fouch\u00e9. &amp;nbsp; Leaders will hear practical themes around building structured knowledge foundations, reducing repeat\u2011visit failure cycles, and preparing service teams for scalable AI adoption. &amp;nbsp; This episode is sponsored by Aquant. &amp;nbsp; Learn more about how Emerj drives &amp;nbsp;pipeline for other AI brands - download our media kit at emerj.com\/AD1 ","author_name":"The AI in Business Podcast","author_url":"http:\/\/emerj.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/42355880\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/3a80a9\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/204879695"}