{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The Nuts-and-Bolts of Successful Communications During a Claim Event","description":"Blue Kangaroo Packoutz breaks down what strong communication looks like during a contents restoration claim, and where it\u2019s most likely to break down. Communication breakdowns during a contents restoration claim can quickly erode trust with policyholders, making clear ownership and consistent updates important to a smooth claims process. Yvonne Vanbibber, general manager of Blue Kangaroo Packoutz for Cincinnati and Dayton, Ohio, and David Gavilanes, franchise business coach for Blue Kangaroo Packoutz , explain how contents restoration vendors can keep everyone in alignment throughout the entire process. In this podcast, you\u2019ll learn: \u25a0       Why defining scope and staffing early and maintaining a \u2018triangle\u2019 of communication between contractor, insureds, and adjuster help keep claims on track. \u25a0       How unrealistic or unspoken expectations can put the policyholder\u2019s trust at risk. \u25a0       How AI-driven tools for automating updates and centralizing notes may impact the future of claims communication. ","author_name":"Property & Casualty 360 Perspectives Podcast","author_url":"https:\/\/www.propertycasualty360.com\/","html":"