{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Part 1 of Systems. Staff. Training. | The Systems Problem You Didn't Know You Had","description":"Every dental practice has systems\u2014whether they're written down or not. In Part One of our special three-part series honoring Dr. Robert Westerman's 90th birthday, Sandy Pardue explores the first leg of Dr. Westerman's timeless philosophy: systems. Many practice owners believe their biggest challenge is finding better employees. But what if the real problem isn't your people at all? What if your practice depends on knowledge that's locked inside one employee's head? In this episode, Sandy explains why documented systems create consistency, reduce stress, simplify training, and protect your practice when team members leave. She also introduces the concept of "tribal knowledge"\u2014one of the biggest hidden risks in dentistry. Whether you're a dentist, office manager, or team member, this conversation will challenge the way you think about leadership and organization. Key Takeaways: Why your hiring process may be costing you great hygienists The biggest mistake practices make during hygienist interviews Why DISC is a powerful development tool\u2014but a poor screening tool Why licensed professionals want to meet the doctor early in the hiring process How to remove unnecessary hiring roadblocks and move faster with confidence Special Thanks to Our Sponsors: \ud83d\udce3 Identity Dental Marketing \u2013 Strategic, ethical, brand-aligned marketing that works. \ud83d\udcca Practice by Numbers \u2013 A unified platform that brings performance, workflows, and insights into one system\u2014creating accountability without pressure and helping practices make smarter, data-driven decisions. \ud83d\udcf2 Join the Conversation! Have you ever lost a great hygienist during the hiring process? What's one change you could make this week to remove a roadblock for your next candidate? Join the conversation in the Dental Drill Bits Facebook Group. We'd love to hear what's working in your practice\u2014and what hiring lessons you've learned along the way. Upcoming Event Front Desk Pro In-Person Seminar \ud83d\udccd September 18, 2026 \u2013 Dallas, Texas \ud83c\udf9f\ufe0f Promo Code for $100 Off Tuition: SecretSauce ","author_name":"Dental Drill Bits with Sandy Pardue and Dana Pardue","author_url":"http:\/\/sandyparduedanasalisbury.libsyn.com\/podcast","html":"