{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Within the Trenches Ep 662","description":"Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics \u2013   Erica's journey from the ER to a 13-year dispatch career   Training philosophy: building trust, sharing mistakes, and modernizing the culture   Public education efforts and common 9-1-1 misconceptions   Burnout, boundaries, and the decision to reclaim personal well-being   The shift toward hope, teamwork, and why this profession is still worth saving   If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com. ","author_name":"Within the Trenches","author_url":"https:\/\/www.withinthetrenches.net\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/42199075\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/000000\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/204414485"}