{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Agentic CRM for SMB Automation - with Sharif Karmally of Salesforce","description":"CRM is shifting from a static repository to the core system that supplies the real\u2011time customer context required for dependable AI\u2011driven work. &amp;nbsp; In this episode, Sharif Karmally, VP of SMB Product Marketing at Salesforce, explores with host Daniel Faggella how unified CRM data supports automated lead handling, accurate record updates, and predictive sales and service actions. Leaders will hear practical guidance on system integration, governance for human\u2011agent workflows, and building a data foundation that scales. &amp;nbsp; This episode is sponsored by Salesforce. &amp;nbsp; Learn how leading organizations approach AI investment more like a venture portfolio, download our free PDF report, \u201cBeginning with AI,\u201d at emerj.com\/aik1 ","author_name":"The AI in Business Podcast","author_url":"http:\/\/emerj.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/42193015\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/3a80a9\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/204398750"}