{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Episode 21: How Artificial Intelligence Is Transforming Banking with Kevin Cruz","description":"In Episode 21 of Making Waves, Host Alan Gaul welcomes Kevin Cruz, a technology and innovation leader at TASI Bank, to discuss how artificial intelligence (AI) is reshaping the banking industry. With more than 12 years of experience, Kevin shares how AI is improving operational efficiency, streamlining banking processes, and enhancing the customer experience. The conversation explores the importance of employee engagement during digital transformation, how organizations can address concerns around automation, and why continuous learning is essential in today's rapidly evolving financial landscape. Kevin also discusses adapting to a multi-generational workforce, meeting rising client expectations, and how TASI Bank is embracing innovation while maintaining its people-first culture. Whether you're interested in AI, banking technology, digital transformation, or the future of financial services, this episode offers valuable insights into where the banking industry is headed. ","author_name":"Tasi Bank Podcast Navigating Small Business Lending","author_url":"https:\/\/sites.libsyn.com\/551547","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/42020870\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/203941280"}