{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Episode 407. Can You Solve This Service Call? Test Your Knowledge","description":"Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com\/courses  Join the Refrigeration Mentor Hub here In this episode, we\u2019re introducing a new segment called \u201cCan You Solve This Service Call?\u201d using real life examples to test your knowledge as a technician walking into a call. In this example, we\u2019ve got a compressor running continuously, some key readings, however it\u2019s determined the compressor itself isn\u2019t the issue. We\u2019ll run through critical checks and processes for this common situation, all in an effort to outline things to look for and help techs identify root cause issues faster and more confidently.&amp;nbsp; In this episode, we cover: (01:34) Example Service Call (04:25) Sequence of Checks (05:25) Key Check: Filter Drier (09:30) Think Restriction First (10:06) Service Call Checklists&amp;nbsp; (12:09) Building Customer Trust Helpful Links &amp;amp; Resources: DOWNLOAD: Free System and Compressor Troubleshooting Guide Episode 360. Get Curious on Service Calls (For Faster Troubleshooting) Episode 181: Ways To Be More Efficient As A Technician And How To Reduce Your Troubleshooting Time with Jim Marsen ","author_name":"The Refrigeration Mentor Podcast","author_url":"https:\/\/sites.libsyn.com\/414794","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41835545\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/205161350"}